We aim to get you on the course in style – fast. All orders are dispatched from our UK warehouse within 1-2 working days.

UK Delivery (Excludes Northern Ireland)

Standard Shipping (2-4 working days): £4.99 or Free on orders over £200

UK Express (1-2 working days): £6.99

UK Next Business Day* - £7.99
* Must be ordered by 1pm Monday to Friday for delivery the following business day.

UK Delivery (Northern Ireland, Isle of Man & Isle of Wight)

Standard Shipping: We currently only ship within the UK mainland. Stay tuned for updates on UK Isles options.


International Shipping

We currently only ship within the UK. Stay tuned for updates on global delivery options.

Updated Return & Exchange Policy

We get it – sometimes something just doesn’t fit right. If you’re not 100% happy with your order, you have 28 days to return it for a full refund or request an exchange.

✅ To process a return or exchange, please follow these steps:

1. Download the Return Form
   Click here to download the Return Form
2. Fill Out the Form
   Complete all required fields on the form accurately.
3. Include the Form with Your Return and Post It Back
   Pack the completed form together with the item(s) you are returning and send it to the address provided on the return form.

⚠️ Important Notes:

• Returns without a completed form may experience processing delays.
• From 26th April 2025, customers will be responsible for all postage costs related to returns and exchanges.
• For refunds, the full product amount will be refunded once the item is received and approved. 
• For exchanges (size swaps only), customers must cover postage costs for both returning the item and receiving the replacement.

 This update helps us manage costs while continuing to improve the quality of our service and products.


What Can Be Returned and Exchanged?

To be eligible for a return or exchange, your items must:

• Be returned within 28 days of purchase;
• Be unworn, unused, and in sellable condition;
• Have original tags still attached

We’re all for trying things on, but please don’t take them out for a round unless you’re keeping them.

We can’t accept returns that are worn, washed, damaged, stained, or smell of aftershave, deodorant or smoke.

Returning a faulty item? No worries – we’ll cover the return cost if there’s a genuine fault with your gear.

Inspection and Return Window:

Please check your item(s) upon receipt, even if you do not plan to try them on immediately. We only offer refunds or replacements for faulty items reported within 28 days of purchase.

Customer Service Hours:

Our customer service team is always happy to help, just drop us a line at caddie@atsg-golf.com. They are available Monday to Friday, 9:00 AM – 5:00 PM (excluding bank holidays).

We aim to respond to all inquiries within 24–48 hours. To help us assist you more efficiently, please send only one message per inquiry.

We love giving you a good deal – but to keep things fair, there are a few important terms to be aware of when returning or exchanging items bought as part of a sale or promotion.

Discounted Items:

• Items purchased using a discount code or as part of a site wide promotion are refunded at the price paid, not the full RRP.
• You’ll receive a refund for the discounted amount only.

Free Items & Multi-Buy Offers:

• If your order included a as part of a promotion (e.g. Buy X, get Y free), you must return the free item if you’re returning part of the order.
  
• If you keep the free item without qualifying for the offer anymore, we reserve the right to deduct the full RRP of the free item from your refund.
  

Example: If you buy a polo and get a belt free, but return the polo, you’ll need to send the belt back too – or we’ll deduct the belt’s full price from your refund.

Exchanges on Sale Items:

• Sale items can be exchanged, but only for a different size of the same style.
• We cannot swap sale items for different styles, colours, or products.
• Free promotional items cannot be exchanged.