Delivery and Returns
Delivery
We're here for you.
Delivery should be made simple, so please see the breakdown of our delivery times and costs below.
We may also add extra discounts and offers on from time to time, so keep an eye out for further promotional updates across the site.
Standard Delivery Pricing
UK - Standard Delivery
£4.99
Delivered within 2-5 days
Free when you spend over £70 on one order
Express Delivery Pricing
UK - Express Delivery
£6.99
Delivered in 48 hours when ordered before 2pm
Next Day Delivery Pricing
UK - Next Day Delivery
£7.99
Must be ordered before 2pm during working days (Mon-Fri) to receive your order the next working day. If ordered after 2pm, you will receive your order the following working day.
Returns
If you're not happy with your purchase, you have 28 days from purchase to send your return back to us.
Please note that at this time we do not offer exchanges. A new order may be placed at any time for the item you wish to have instead. If you need any help from our customer service team please get in touch at caddie@atsg-golf.com.
Returns portal can be found here.
Our returns portal offers you free returns via Royal Mail.
If you wish to return your parcel by your own means, please still go through the returns portal and then select the courier of your choice. Please remember:
*Please make sure your package includes your order number on the front of the parcel.
Our returns address is:
E-Logistics - EL412
C/O Unit 3, Six Business Park,
Coneybury Road,
Worcester,
Worcestershire,
WR4 0AD
The Returns Process
1. Package up your un used return (see our Returns Policy below for more information)
2. Post it back to us either using the above address or via the new returns portal which can be found here.
3. Once we have received your return, we'll process the parcel and you will receive a notification via email.
4. All successful returns will be issued a refund via the original payment method used. Please note, refund can take up to 10 working days to be processed (although we like to be much quicker than that!) and payments can take a further 3-5 working days to appear in your account.
*If you are returning faulty goods, please contact our customer service team via your account section.
Returns Policy
We understand that sometimes what you've ordered just isn't what you want, or maybe you're looking for a new size or style, so we've made it as simple as possible for you to make your return. Pretty good really, eh?
We happily accept returned items that are in their original condition, subject to the item/s being returned to us as per the rules below, please note these rules don’t affect your statutory rights:
- Returns are packaged correctly and sent to the correct address, either provided above or via one of our delivery partners via the portal.
- Returns need to also have the originals tags on the products as per received
- You return your item within 28 days of purchase. We'll likely extend this around Christmas and key periods - so keep an eye out for special updates then!
- We understand that you're going to want to try on your items, but please note we can only accept returns that are in a sellable condition. We are unable to accept any returns which are damaged, worn, stained or in an unsuitable condition.
If you've received a product in this condition, please raise it with Customer Care within 14 days of ordering.
Please ensure you are not wearing makeup, deodorant, perfume/aftershave or tanning lotions when trying on your new items. All items are inspected upon return, if an item is deemed unsuitable to accept as a return we may have to return this item back to your default delivery address. There are a few items which we are unable to accept returns for hygiene reasons, if we are unable to accept this item back to ourselves this will be listed in the product description.
If you require any further address details, please contact our Customer Service Team who will be more than happy to help.